Privacy Policy

This Privacy Policy explains how Wasi and Wasi collects, uses, shares, and protects your personal information when you visit our store, create an account, or place an order. It also describes the choices you have about your information.

By using the Store you agree to the handling of your information as described here. If you do not agree, please do not use the Store.

We collect information you give us directly, information we gather automatically as you use the Store, and information from the service providers who help us operate. This may include:

• Account and contact details — such as your name, email address, phone number, and password (stored only in a securely hashed form).
• Order and delivery details — the products you buy, your billing and shipping addresses, and your order history.
• Payment information — processed by our payment providers; we do not store full card numbers on our own systems.
• Usage and device information — such as pages viewed, cart activity, approximate location, browser type, and cookie identifiers.
• Content you provide — such as product reviews, photos, and messages you send us.

We use your information to run the Store and to provide the services you ask for, including to:

• Process and deliver your orders, and keep you updated about them.
• Manage your account, wishlist, cart, and returns.
• Provide customer support and respond to your enquiries.
• Prevent fraud, secure the Store, and meet our legal and tax obligations.
• Improve our products, content, and shopping experience.
• Send you service messages and, where you have opted in, marketing communications.

We use cookies and similar technologies to keep you signed in, remember your cart, understand how the Store is used, and — where permitted — to personalise content. You can control cookies through your browser settings, though disabling some cookies may affect how the Store works.

We do not sell your personal information. We share it only as needed to run the Store, including with:

• Service providers who process payments, deliver orders, host our systems, and send notifications on our behalf.
• Professional advisers and authorities where required by law, or to protect our rights, users, and the public.
• A successor entity in the event of a merger, acquisition, or reorganisation of our business.

We keep your information for as long as your account is active and as long as needed to provide the Store, resolve disputes, and comply with our legal, accounting, and tax obligations. When information is no longer needed, we delete it or anonymise it.

Depending on where you live, you may have rights over your personal information, including the right to:

• Access the information we hold about you and request a copy.
• Correct information that is inaccurate or incomplete.
• Delete your information, subject to legal exceptions.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.
• Opt out of marketing communications at any time using the unsubscribe link or by contacting us.

To exercise any of these rights, contact us using the details in the "Contact us" section. We may need to verify your identity before we act on a request.

We use technical and organisational measures designed to protect your information, including encrypted connections, hashed passwords, and access controls. No method of transmission or storage is completely secure, but we work to protect your information and to respond appropriately if an incident occurs.

The Store is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We are based in Pakistan, and the providers who help us run the Store may process your information in other countries. Where information is transferred across borders, we take steps intended to keep it protected in line with this policy and applicable law.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you through the Store or by email.

If you have any questions about this Privacy Policy or how we handle your information, please contact Wasi and Wasi using the details below.