Shipping Policy

This Shipping Policy explains how Wasi and Wasi processes, packs, and delivers your order, and what to do if something goes wrong on the way.

The delivery options, charges, and estimated timescales that apply to your order are always shown in the cart and at checkout before you pay. Those figures take precedence over anything general said here.

Orders are picked and packed on working days. An order placed on a weekend or public holiday begins processing on the next working day.

We will email you when your order is confirmed and again when it is handed to the courier, together with any tracking number the courier provides.

We deliver to the areas listed at checkout. If your address is outside our delivery area, checkout will tell you before you pay.

Shipping charges are calculated from your delivery address and the contents of your cart, and are shown as a separate line before payment.

Estimated delivery times are estimates, not guarantees. Couriers can be delayed by weather, public holidays, and circumstances outside our control.

If your order is significantly later than the estimate shown at checkout, contact us and we will chase the courier on your behalf.

Please give a complete address and a phone number the courier can reach. Most failed deliveries are caused by an incomplete address or an unanswered phone.

• Check the parcel before signing for it where the courier allows.
• If the packaging is visibly damaged, note it with the courier and contact us the same day.
• If nobody is available, the courier will normally attempt delivery again or hold the parcel for collection.

A parcel returned to us after repeated failed delivery attempts is treated as a cancelled order and refunded, less any shipping already incurred.

If your parcel arrives damaged, is missing items, or is marked delivered but has not reached you, contact us as soon as possible and we will investigate with the courier.

Returns and refunds are covered separately by our Returns Policy and our Terms of Service.

For anything about a delivery — a delay, a damaged parcel, or a change of address before dispatch — contact Wasi and Wasi using the details below and quote your order number.